RETURNS & REFUNDS

• ALL products must be returned within 30 days of purchase. Customers are​responsible for returning product(s) within the 30 day policy.

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• Open fragrance bottles are non-returnable and non-refundable. No exceptions. 

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• There is a 15% restocking fee for scent machines. Damaged scent machines are non-returnable and non-refundable.

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• Return payments will be issued AFTER products have been received and inspected by our customer service team.

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• Refunds will be issued in the form payment was received.

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• In the event of any missing, damaged, defective, or incorrect item(s) received, customers must report such event to us within 5 business days from when product(s) were delivered (excluding weekends and holidays). Please email us at info@tscenting.com and our customer service team will assist you.