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FAQs

  • If I connect my scent diffuser to the HVAC, would there be any damage to either system?
    Our diffusers transform the fragrance oils into nano-particles that can travel effortlessly throughout the air ducts and vents without any oil residue. The aroma diffusers that come with an HVAC adaptor (brass fitting and plastic tube) can work with your HVAC system.
  • If my diffuser is HVAC connected, do I need to have the HVAC fan 'ON' at all times?
    YES. If you have elected for an HVAC type connection, the HVAC fan must be constantly turned on in order to dissipate the aroma particles. Not having the HVAC fan running can damage your aroma diffuser.
  • If my unit is HVAC connected, do I need to perform additional diffuser servicing?
    No additional servicing is required for HVAC type connection. For optimum diffuser performance please ensure proper HVAC connection, dust-free diffuser placement and timely fragrance oil refills.
  • Can I install my HVAC diffuser in the attic, where it is not a controlled environment?
    No! It is not recommended to place scent diffusers in the attic space if the temperature is not controlled. Extreme variations in temperature will cause changes in oil viscosity, which will impact the diffusing process. Hot temperatures could make the oil too liquidly and cause oil spills. Cold temperatures could make the oil too dense and not atomize at all.
  • I connected my new aroma diffuser to the HVAC, little or no aroma is channeled to the rooms?
    Check the connection between the plastic tube coming from the diffuser and your HVAC, the connection should be snug and properly sealed.
  • How long will my fragrance last me?
    This all depends on the amount of space you are scenting and the scent machine you are using. The length of time will also depend on the chosen on/off times. When used at the recommended settings of 8 hours/day, a 120ml bottle should last approximately 1 month when scenting 1,000 sq. feet (assuming 10ft ceilings).
  • Do you offer subscription plans for your fragrances?
    Yes! With a monthly subscription, your fragrance will ship out automatically so you'll never have to worry about running out of your favorite scent. Also, by opting into a monthly subscription plan you will automatically receive a 15% discount on your fragrance!
  • Are your fragrances compatible with other scent machines?
    Yes! Our fragrances are compatible with virtually any waterless scent diffuser designed to diffuse fragrance oil.
  • Where are your fragrances made?
    Our fragrance oils are crafted in small batches in the USA and made with the highest quality ingredients to provide the best scenting experience.
  • Your fragrance oils smell amazing; can I use them on my skin?
    No. Since our fragrance oils contain pure essential oils and plant essences, do not apply these oils topically to your skin as they are in their pure, undiluted form. If you get oil on your hands or skin, wash the area with soap and water.
  • I can't decide on a fragrance. Can I request samples?
    Yes, please click here to request scent sticks.
  • Do you offer subscription plans for your fragrances?
    Yes! With a monthly subscription, your fragrance will ship out automatically so you'll never have to worry about running out of your favorite scent. Also, by opting into a monthly subscription plan you will automatically receive a 15% discount on your fragrance!
  • Are your fragrances compatible with other scent machines?
    Yes! Our fragrances are compatible with virtually any waterless scent diffuser designed to diffuse fragrance oil.
  • I can't decide on a fragrance. Can I request samples?
    Yes, click here to request scent sticks.
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